Frequently Asked Questions
Find answers and support for commonly asked questions here. We’ve done our best to categorize questions to make answers easier to find. If you’re still stuck feel free to contact us for further suppport.
General Questions
Joining the Discord is free. We have a few public facing channels but most of the content of value is available to subscribed members only.
If you subscribed via the website, log into your account and head over to your profile page. Click the cancel subscription button and follow the instructions. If you’re subscribed through Mee6, Patreon, or other platforms, you must cancel through the respective platform.
We offer discount savings through long term subscription plans. While we understand not everyone has the most ideal financial situation, we price our services based on value provided.
Currently, at this time we do not provide payment plan options.
Billing Questions
If you’re seeing double subscription charges, please make sure that you’ve canceled other subscriptions on 3rd party platforms e.g. Mee6, Patreon, etc.
If you’re a new user and have experience a double charge, please contact us and we’ll work with you to get it sorted.
Unfortunately do to the nature of the service we do not provide any refunds. If you’re unsure about long term commitments please sign up for the month-to-month membership instead of the extended packages. You can cancel subscriptions at any time through your account panel.Â
Due to the fact that we run our own crypto payment processing we can only accept Bitcoin at the moment. We’re working on expanding to altcoins in the near future.
Discord Questions
If you signed up via the website, please make sure that you’ve followed the instructions on checkout and connected your Discord account to your customer account. You can only have one Discord account connected at a time.
To connect your Discord account, log into your customer account and on your account profile page, hit the green Discord connect button and follow the instructions.
If you are a user migrating from a previous platform e.g. Mee6, Patreon, etc. please make sure you cancel your subscription on the 3rd party platform and then try connecting your Discord account through your account profile here.
You may have only one Discord account connected per Membership account. This is to prevent account sharing.
Due to the fact that we run our own crypto payment processing we can only accept Bitcoin at the moment. We’re working on expanding to altcoins in the near future.
